⬅ B A C K

P O L I C I E S

 

Lesson Scheduling:
Lessons are scheduled on a first-come, first-served basis. Regular weekly time slots are encouraged to ensure consistent progress.​

 

Cancellation Policy:
A minimum of 24 hours' notice is required for cancellations or rescheduling. Cancellations made with less than 24 hours' notice will be charged the full lesson fee. Exceptions may be made for emergencies at the discretion of the instructor.​

 

Payment

Lessons can be paid for via Zelle using the phone number (669) 649-9264. Your lesson time will be officially reserved once payment has been received and confirmed.

 

Payment Schedule:

Payments for individual lessons are due at the time of booking. For monthly packages, payment is due in full at the beginning of each month.​

 

Lesson Packages

Package Expiration: All lesson packages must be used within 3 months from the date of purchase. Unused lessons after this period will be forfeited.​

 

Tardiness

Students arriving late will receive instruction for the remaining scheduled time. Lessons will end at the scheduled time to accommodate subsequent students.​

 

Illness

Students who are ill are encouraged to reschedule their lessons to prevent the spread of illness. Virtual lessons may be an alternative if the student feels well enough to participate.​

 

Virtual Lessons

Technical Requirements: For virtual lessons, students are responsible for ensuring a reliable internet connection, a functional camera, and microphone.​

Virtual Lesson Etiquette: Please ensure you are in a quiet, well-lit space free from distractions during your lesson time.​

 

Parental Involvement

For students who are minors: Parents or guardians are welcome to observe lessons but are encouraged to do so discreetly to allow the student to focus.​

 

Termination of Lessons

Discontinuation Policy: Should you decide to discontinue lessons, please provide at least two weeks' notice. This allows for proper closure and planning for both the student and instructor.​

 

Holidays and Breaks

Lessons will be closed on major holidays and during specified break periods. These dates will be communicated in advance.​

 

Communication

For scheduling and inquiries, please contact 

andeestrellamusic@gmail.com

(669)-649-9264

 

Response Time: The instructor will respond to communications

within 24 hours during business days.